Streamer Artie has accused Twitch of not paying her the $1,000 she claims it owes her. Twitch introduced the ad incentive program back in August 2022 to help incentivize streamers to run ads during their content with certain guidelines. Artie is claiming after following the guidelines, she hasn't been paid what she's owed.
In 2022, Twitch began rethinking its monetization with ads during streams. Twitch's ad incentive is meant to increase the rate of pay for streamers with the condition that they stream a certain number of hours while running a certain amount of ads during each hour of broadcast. The move seemed to have mixed results among streamers and audience members alike.
Twitch streamer Artie claims she wasn't properly compensated for her streams and ads set within Twitch's ad incentive program. She told Dexterto that she had been offered $1,600 from Twitch to stream for a total of 184 hours with an additional six minutes of ads per hour of her streams. After streaming 156 of those hours with the proper ad breaks included, she learned she was only meant to be paid $205, meaning she was still owed the money she's earned. Artie said in a Tweet that she has attempted to contact Twitch about this issue but is only getting responses in the form of automated emails that don't even address the issue at hand.
This situation is clearly frustrating for Artie, as it would be with any streamer who worked within the guidelines and expects their compensation. For streamers for whom Twitch is their main source of income, this incentive program could be given a bad wrap. Twitch is no stranger to issues similar to this one, but it doesn't make it any easier for those involved. It could be possible that Twitch is still trying to figure out other issues with the ad incentive program since it is pretty recent, but more than an automated reply should be warranted.
With issues like this, it's sometimes normal to get an automated message as a reply, but this seems like there could be something Twitch hasn't figured out. Twitch streamer bans that happen frequently can paint the company in a bad light (depending on context), just as this issue with Artie possibly has.
Twitch hasn't said anything publicly about this issue with Artie, but if she doesn't get an answer from the company soon, its new ad incentive program could impact Twitch's reputation. Not everything is known about this situation between Twitch and Artie, but more details are likely to come to light.