For all of Sony‘s successes in the gaming industry, the online gaming forum for the company’s consoles—better known as the PlayStation Network—has had a spotty record at best. It seems as if every other weekend the online infrastructure is either down due to updates, software issues, or DDoS attacks. In fact, the problems have become so rampant that many gamers on the popular gaming forum NeoGAF started a campaign yesterday demanding a better PlayStation Network with the hashtag ‘#BetterPSN’.
The folks who started the effort have made their voices heard across a swathe of social media sites like Reddit and Twitter, by requesting numerous changes and additions to the service, and asking advocates of the campaign to vote on which of the matters are most important to them and should be fixed.
So far, the petition for the Tokyo-based entertainment conglomerate to improve its online component has garnered the desire for changes such as an option for online/offline status updates, enhanced user profile pages, and a plethora of other bug fixes. Now, in an effort to address the situation, Sony has officially responded to the campaign.
Regarding the #BetterPSN movement, a Sony spokesperson says:
“Feedback from our community is very important to us and helps guide our ongoing commitment toward making PlayStation the best place to play. We encourage users to submit ideas on ways to improve PlayStation products and services here: http://share.blog.us.playstation.com/. We appreciate the dialogue we have with our gamers and have built and improved features based directly on their input.”
While some gamers will likely be placated by the fact that Sony is at least attempting to start a dialogue about the matter, others might not be so quick to let the simple statement slide, as the company’s PR move did little to actually make reference to the #BetterPSN operation’s concerns. Truthfully, Sony might have scored extra points with fans if they actually mentioned the campaign’s reasonable requests, such as their desire for two-factor authentication for better security, the capability to send video gameplay clips to friends, and better organization/browsing options for PSN’s downloads and library.
Hopefully the computer entertainment titan will eventually make the appropriate changes for which gamers are asking. Not to mention, if they release any more statements regarding the subscription service in the near future, Sony should at the bare minimum be more forthcoming about the situation by openly and consummately taking heed of the fans’ appeals.
Bearing all of this in mind, the call for such capabilities to be included in the PlayStation Network is completely understandable, especially since the features are standard fare for other gaming services like Xbox Live and Steam. At any rate, with the people having already voiced the changes they want to see, it’s up to Sony to make them happen.
What do you think Sony should change or include in future PlayStation Network updates? Do you think Sony will ever be more open about the PSN’s problems? Let us know in the comments.