Shenmue 3 has had a long and storied development cycle, receiving multiple delays and experiencing an Epic Games Store exclusivity debacle along the way. As its release is finally nearing, Shenmue 3 developer Ys Net has revealed details on Kickstarter regarding refund requests for the game.
The Kickstarter page for Shenmue 3 states, first and foremost, that emails will be sent out in mid-September with information regarding backers' version of the game and the rewards attached to it. A link will be included in the email to confirm the version pre-ordered by players. However, those who wish to be refunded for in the event they aren't satisfied with the associated rewards will have the chance to get a refund by filling out a survey.
Ys Net states that the survey period will take place over up to two weeks. The developer elaborates that refunds "will be honored for backers who had selected a PC version" and don't care for any of the rewards involved. Furthermore, refund requests will be accepted strictly through the two-week period that the backer survey is available for.
"Refund processing timing may vary depending on payment service and transaction status," says Ys Net on Kickstarter, who goes on to clarify that the refund transaction may take up to three months to complete after the request is made. This is apparently due to the Kickstarter campaign's current four-year lifespan and the "complexity of the transactions and payment service system arrangements." The post from Ys Net concludes with information on Shenmue 3's trial version and other general information.
Many will likely be displeased by the limits placed on obtaining a refund for the game. This is especially true for any backers who don't regularly track the game's Kickstarter page, though the email with the survey link will likely provide the information posted by Ys Net regarding refund requests. Still, this is better than what the situation appeared to be a few months ago with the denial of refunds to Shenmue 3 backers who were off-put by the announcement of the game's exclusivity on the Epic Games Store when they had originally pre-ordered a Steam code for the game. Anyone looking for a refund for their PC version of Shenmue 3 should look out for an email to be sent out by Fangamer shortly.
Shenmue 3 will be available on November 19, 2019, on PlayStation 4 and PC.