Without Sony at this year's E3 2019 event, Yu Suzuki’s upcoming Shenmue 3 joined on with the PC Gaming Show to reveal new information regarding the game. The latest trailer gave fans their most extensive look at gameplay, which retains much of the classic style in past games. However, not all the news presented by Suzuki came off in a positive light.
As part of presentation, the end of the trailer revealed the Epic Games Store logo, confirming that Shunmue 3 is going to be an exclusive on that controversial PC marketplace. Naturally, this information seems to have only recently come about, which angered many of the PC Kickstarter backers who originally put in for a Steam code. The Kickstarter page was hit with complaints and many have since requested refunds on the basis that they're not receiving the product they pre-purchased.
Unfortunately, those refund requests have been denied from the Shenmue 3 team. The response apologizes for the sudden change in platform, but reaffirms the switch to Epic Games Store and that requests for refunds will not be granted due to this change. It was also revealed that the platform switch was also prompted in some fashion by the games publisher Deep Silver who felt that moving to Epic Games Store would be the the best distribution platform option.
Either way, this appears to be a fight that won't be going away anytime soon. Some users have stated they would be seeking refunds directly through their payment sources, while others plan to report Ys Net for false advertising. It's worth noting that the FAQ page for Shenmue 3 does state that the game will be coming to Steam in the future and the store page there is still live, but this sudden shift in platform has no doubt caused another controversy for fans.
This latest gaf comes on the heels of another supposed leak last week which led many fans to believe that Shenmue 3 would be coming to Xbox One. The rumor eventually got the attention of Deep Silver, who squashed the reported news by confirming that the game is on track to release only on the PC and PlayStation 4 platforms.
Shenmue 3 is launching November 19, 2019 for PC and PS4.