Like with past Resident Evil games, Resident Evil 2 has multiple endings, but there is only one finale that is actually considered the "true" ending for the game. For any Resident Evil 2 fans who want to get the true ending and unlock the Broken Umbrella achievement/trophy, here is how to do it, but be warned that it can't be done in the first playthrough.
To get the true ending in Resident Evil 2, players first need to beat the campaign once with either Leon S. Kennedy or Claire Redfield. This counts as the "A" scenario for whichever character players selected. When that's done, some new options will show up in the main menu, including an option for a 2nd Run playthrough. From here, players can start a new game with the character they didn't choose initially, which counts as their "B" scenario. So for example, if players beat the game with Leon first, they would then unlock the Claire B scenario and vice versa.
Once they've wrapped up their 2nd Run playthrough, Resident Evil 2 players should see the game's true ending. Besides a chance to see the true ending and unlock the Broken Umbrella achievement/trophy, completing the 2nd Run playthrough is worth it for other reasons as well.
Completing the 2nd Run playthrough in Resident Evil 2 unlocks The 4th Survivor bonus mode, which is the game mode where Umbrella operative HUNK is playable. If players manage to beat The 4th Survivor mode, they are then treated to an additional bonus mode where they play as a walking chunk of Tofu armed with only a knife.
Getting the true ending will also give players access to all four main campaign scenarios without having to replay through them again. This way players can jump around to whichever scenarios they want to clean up any lingering achievements/trophies or relive some of their favorite Resident Evil 2 moments.
Going through the effort of getting the true ending will also better prepare Resident Evil 2 players when they attempt their S rank runs, as they will be more familiar with the game world and where to find certain items. For all the reasons above, we definitely recommend that Resident Evil 2 players get the game's true ending before ending their time with it.
Resident Evil 2 is out now for PC, PS4, and Xbox One.