When gamers eventually look back on the year 2011, particularly PlayStation gamers, the hacking of the PlayStation Network will no doubt be one of the memories at the forefront of their minds. Over the past week and a half, the PSN outage has gone from being a minor inconvenience for gamers to a world-wide news story. Regardless of who the perpetrators were, whether they were indeed member of Anonymous or not, Sony has been in hot water as of late, issuing a formal apology and insurance plan, and promising to compensate affected gamers.
PlayStation gamers may finally have reason to rejoice, though. While PSN and Qriocity are still offline, it looks as if there may be an end in sight. While it is obvious that Sony intends to implement a new, more comprehensive and secure security system, Tokyo-based spokesman Shigenori Yoshida stated that:
“The company is in the process of adopting an improved security system and its plan to restart the services fully by May 31 is unchanged.”
This may seem like a long way away, but in exchange for a more effective security system, the long wait is only a minor inconvenience when you look at the actual scope of the incident. Over 12,000 credit card numbers were obtained by the hackers, and Sony was running obsolete security software and could have prevented the attacks.
With so many people affected and the blame put on Sony’s shoulders, it’s clear that they will be doing everything in their power to set things right and get everything back up to working order as quickly as they can. While it seems that the purpose of these hacks is to hurt Sony, it’s unfortunate that gamers are being caught in the crossfire.
As a company, it is one thing to anger your customers, but to lose their trust could ultimately be the end of you. To get back on its feet, Sony will have to continue working its hardest to bring service back and hopefully win back the consumers’ trust. Only time will tell how this incident plays out.