Sony Exec PSN Downtime Learning Experience

Many PlayStation gamers probably don’t think too fondly of the April hack on the PlayStation Network.  The cyber attack took the PSN offline for roughly one month (give or take a few days) and impaired the development of a few key titles in the process.

However to the surprise of many, Sony’s president of network entertainment Tim Schaaff believes the, in the long run, the attack was a “great experience.”

Speaking with VentureBeat executive editor, Dylan Tweney, at the GamesBeat 2011 conference in San Francisco, California, the Sony executive shrugged-off the ordeal:

“Great experience, really good time, though I wouldn’t like to do it again.”

Schaaff believes it’s better to have experienced the outage than to have had prefect security right out of the gate:

“A determined hacker will get you, the question is how you build your life so you’re able to cope with those things.”

In this context, it makes a lot more sense to hear the infamous hack described as a “great experience” – as Sony did undeniably learn a lot about how to communicate with customers in a time of crisis.

They might have also learned a bit of humility too. For nearly 5 years, since the system debuted in 2006, the PS3 had not been hacked. As a result, it’s not a stretch to assume that one reason so many hackers were infatuated with hacking the PS3 was due to Sony’s boasts about how secure the system was. In line with what Schaaff had to say, the PS3 was cracked eventually – because the hackers were determined to do so. Likewise, no matter how much security Sony had in place, hackers would have likely found a different way into the system (even at the risk of arrest).

As a result, according to Schaaff, at least now Sony has experience for the future – and a better way to communicate with their consumers.

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While the tone of Schaaff’s comments probably don’t mirror those who were drastically effected by outage -there is definitely truth in what he’s saying. No matter what Sony could have done, it’s likely that hackers would have found there way into the system but, should it happen again, hopefully Sony will be better about notifying customers in a timely and sensitive manner – so we can make educated decisions about how to proceed.

How do you feel about Sony’s response to the PSN attacks? Do you still trust them with your information?

Source: VentureBeat

tags: PS3, PSN, Sony

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