Sony fans have started to share their experiences online about a recent PlayStation Stars reward that seems to have appeared under their list of milestones without being obtainable. Some have reported that those running into this issue might have simply missed the notification for the PlayStation Stars task, due to the way the reward system is integrated into the accompanying app.
Since the expired task started showing up for players, many fans have already taken to the PlayStation subreddit in order to better understand what happened. Several other fans have also gathered to these posts, sharing their own experiences with the task. From how players have been responding, it seems that a lot of Stars users may have missed out on the reward.
The specific reward in question comes from a task that some fans claim only required players to sign in to the PlayStation Network on October 24 and play any game. After signing in, PlayStation Stars members were then supposed to receive a statue of one of the Cinnasnail creatures from Bugsnax. However, some fans have reported that even though they did sign in on the correct day and play a game, they didn't earn the reward and were only notified of the task days later.
When did the window close to get the Cinnasnail? Literally just showed up in my app and it's already expired. from playstation
According to some users, missing out on this PlayStation Stars trophy may be caused by fans not checking and refreshing the tasks directly on the app. So, while many players have been able to find and redeem the Cinnasnail trophy, anyone who didn't load their new tasks on the PlayStation app would have missed the on-day opportunity on the October 24. Since many of the rewards in the Stars program don't retroactively complete themselves if the conditions have been met before seeing the task, this will likely be the case for these types of milestones in the future as well.
Seeing that these trophies and tasks only seem to appear and be redeemable after refreshing the connected app, PlayStation Stars users might want to be vigilant about checking daily. Even for fans that might not have much time to play every day, making the most out of the rewards program will require getting on a PS4 or PS5 console more frequently than just picking up the latest free PlayStation Plus titles. This is especially the case for tasks that reward more than just trophies and can give fans points towards unlocking free games and other online content.