In the wake of news regarding players getting refunds for No Man’s Sky over the weekend, Steam clarifies its return policy with a big notice on the main game page.
After a few delays, the highly-anticipated space exploration and survival game No Man’s Sky released to some impressive sales numbers on PS4 and PC earlier this month. However, the ride since hasn’t been as smooth with the game ultimately being super divisive just as Hello Games founder Sean Murray believed it would be. While the game still has vocal supporters, it seems a good majority of unhappy players have begun to seek refunds, prompting some retailers to make a stand.
With a influx of refund requests, Steam has updated the No Man’s Sky game page in an effort to not only clarify its return policy, but to also take a harder stance on many of the claims the company has been receiving as well. Right above the purchase option on the page, a new notice has been added yesterday with the following message:
“The standard Steam refund policy applies to No Man’s Sky. There are no special exemptions available. Click here for more detail on the Steam refund policy.”
This policy change comes after reports that hit over the weekend, revealing that major retailers such as Amazon, Sony, and the previously mentioned Steam had begun to issue out refunds to unhappy customers. So far, technical issues, misleading advertising, and a sense of missing features have all been cited as the major reasons for requesting a refund. At the time, it appeared that refunds were given out regardless of how much time a player had spent inside of the game, which goes against Steam’s official return policy of either less than two hours of play time or within 14 days of purchase. Whether or not this change is reflective of what was initially reported over the weekend to prevent others from jumping in as well or if this is just Steam reinforcing its policies isn’t clear.
For as much hype as this game had prior to launch, the news has not been so great over the past week. While the team at Hello Games works around the clock to fix various issues with the game, the player base continues to decline. Just last week it was discovered that not only have sales on the title slowed down, but 90% of the active player base has already dropped off. Troubling news for a major title that has only been out for a few weeks now.
Have you attempted to get a refund for the game or are you happy with your purchase? Sound off in the comments below.
No Man’s Sky is available now on PC and PlayStation 4.
Source: No Man’s Sky Steam Page