Mortal Kombat X released to outstanding reviews last month, but gamers playing on PC have been having a less than stellar experience. First, there was a problem with Steam not downloading files correctly that prevented some early adopters from playing the game. Then, after that problem was fixed, a number of gamers continued to report problems with bugs, framerate, and online connectivity.
High Voltage Software, who is the developer of the PC port for MK X, has released more than one patch designed to fix these problems, but the sequence of events following the game’s release created a lasting headache for many players.
With that said, none of those previous issues on PC can hold a candle to one that just struck some players this afternoon. PC gamers were supposed to be getting another big patch today with additional fixes for the previously mentioned problems, but it turns out that the patch itself created a new and especially awful bug: gamers who installed it had their save data erased.
PSA The MKX PC Patch will DELETE ALL YOUR SAVE DATA. I lost everything. I don't even have Shinnok unlocked anymore.— Crispy (@CrispyLovesYou) May 5, 2015
The patch, according to some reports, also seemed to introduce new resolution issues for players, not allowing them to play at the settings they desired. Take the following not so high resolution screenshot as an example:
High Voltage Software responded to the outcry around 3 p.m. and pulled the patch, but that’s little consolation to those who already lost their files. The developer posted an apology for the mishap.
“We are temporarily removing the patch until we can pinpoint the cause of save data loss. We are actively working on this and will keep everyone posted as we work towards a fix. We sincerely apologize for this disruption.”
Warner Bros. and NetherRealm Studios have so far remained silent on the issue, other than linking to the latest patch news on Twitter. With that said, if the Mortal Kombat X patch does come back online, it might be best to hold off on downloading it until it can be confirmed that everything is working properly.
Playing games primarily on PC usually provides plenty of benefits as opposed to playing on a console, such as more customization options, a higher resolution and those awesome Steam sales that come through once every few months. But this is yet another reminder that playing on PC can create issues at times as well, like trying to pinpoint the source of a problem when it occurs.
It sounds like this issue was created entirely on the software side though, which isn’t good for High Voltage. Players can sometimes push through a clunky frame rate or connectivity problems, but deleting a player’s save file is arguably one of the cardinal sins of game development. It’s not known just how many gamers lost their data, but one has to wonder if NetherRealm or Warner Bros will step in and offer some free DLC or other content to make amends.
Mortal Kombat X is out now on PC, PlayStation 4, Xbox One, iOS and Android. It will release on PlayStation 3 and Xbox 360 in June.