Microsoft plans to give refunds to Quantum Break fans with Xbox One pre-orders who are dissatisfied with waiting for the bonus offer of the PC version to arrive.
Although Remedy Entertainment’s Quantum Break released a couple of days ago, many gamers who put down money to pre-order the Xbox One version are upset they haven’t received their download code for the game’s PC port, which was being offered at no additional cost after having pre-purchased the title. According to Microsoft, the download codes for Quantum Break on PC will be delivered in 7 to 10 days after launch date for the third-person shooter, with April 15 being the latest, but those fans who are disappointed by the delay and wish to receive a refund may do so.
A lot of Quantum Break fans who pre-ordered the game assumed they would be receiving the PC download code on the same day of the title’s official release — the actual Windows 10 version would be put out simultaneously with the console port, after all — but Microsoft never explicitly stated such, originally saying that the bonus offer would be available “around the week of April 5, 2016.” Unfortunately, a breakdown in communication has occurred between fans and the company, for the tech firm never gave a cut and dry time frame for the download codes’ arrival, and gamers just took it as a given that they would be receiving Quantum Break on Windows 10 immediately alongside the Xbox One version.
As seen in the tweet below, the official Quantum Break Twitter account has reiterated when the PC download codes will arrive, and the development team also thanks fans for waiting. Of course, if someone’s patience is wearing thin and they wish to cancel the transaction altogether, they would do well to contact Xbox Support for a refund.
#ICYMI Win10 + Alan Wake(DLC) codes for pre-orders will distribute over the next 7-10 days in waves. Thanks again for your patience!— Quantum Break (@QuantumBreak) April 5, 2016
Furthermore, it’s worth noting that should those Quantum Break fans holding out for their PC download codes eventually get the game for the platform and encounter a problem, they will have to take it up with Microsoft. As it happens, the title is only available on the Xbox One and in the Windows 10 store, and it has no Steam support.
At any rate, it’s ultimately a good thing that Microsoft is offering fan refunds for Quantum Break pre-orders. The game’s reviews have been generally positive, so if there’s a way for the tech firm to mitigate folks’ concerns by reimbursing them with their money, it’s best to do so in order to not sully Remedy Entertainment’s work on the title. Hopefully, though, neither Microsoft nor its fans will have to encounter such a situation again in the future.
What do you think about Microsoft’s offer to refund the Quantum Break pre-orders? Do you believe if Microsoft revealed a more direct date as to when the PC download codes arrived this could have all been avoided? Let us know your thoughts in the comments below.
Quantum Break is out now for PC and Xbox One.