Konami USA’s Community Manager, Robert Allan Peer, responds directly to fans complaints about the trailer on Twitter, encouraging everyone to keep an open mind about the game.

In the past few years Konami, has had a lot of trouble keeping its fans happy. A series of missteps for the publisher, such as the cancellation of Silent Hills or the recent announcement of a Metal Gear Solid pachinko game, have caused many loyal customers to lose trust in the company.

Well, Konami can’t seem to catch a break when it comes to PR. At this year’s Gamescom, the company released the first trailer for the upcoming Metal Gear Survive, the first Metal Gear game to be released without Hideo Kojima at the creative helm. The trailer for Metal Gear Survive shows what appears to be a cooperative zombie shooter set in the Metal Gear universe.

As soon as the trailer was released there was massive backlash from Metal Gear Solid fans, who felt the combat heavy trailer shows a game that is moving away from Metal Gear’s stealth roots. Although Konami insists that Metal Gear Survive will not abandon the trademark stealth mechanics of the series, as of now many still seem unconvinced.

Earlier today, Konami USA’s community manager, Robert Allan Peer, addressed the negative response on his Twitter. "Some people are definitely upset," said the manager. "Lots of people have different expectations for their favorite titles, that’s reasonable." Peer went on to respond directly to a number of Twitter accounts, telling fans to keep an open mind about the new game.

This isn’t the first time Konami has publicly acknowledged the negative reactions that fans have had to the company recently. About a month ago Konami’s US social media manager took to Reddit, saying that he hopes that the company is able to earn the goodwill of its customers back. Some of the anger that fans are expressing over Metal Gear Survive may be mitigated with the recent announcement that the game will cost $30 rather than the usual $60.

The $30 price tag may be a sign that the game will be similar to Metal Gear Solid V: Ground Zeroes, which contained only one map that could be played within multiple game modes, and acted as a prequel for Metal Gear Solid V: The Phantom Pain.

Whether the price break will please fans or just feed their anger has yet to be seen. After all, many felt that Metal Gear Solid V: Ground Zeroes was still overpriced at $39.99 for the amount of content in the game. Fans will just have to wait and see if Metal Gear Survive will be worthy of the series, and hope that Snake doesn’t show up in another car commercial.

Metal Gear Survive will launch in 2017 for PC, PS4, and Xbox One.

Source: Twitter