A multitude of Mario fans have been left feeling burned by mega retailer Amazon. Amazon has failed to deliver a number of Mario Kart 8 Deluxe pre-orders on-time, leaving Switch gamers angry and with little recourse.

According to a number of Twitter users, Amazon has failed to deliver Mario Kart 8 Deluxe by its release date, even though Amazon issued a delivery date guarantee with pre-orders. Upon contacting Amazon, few options were given to customers other than to wait for it to be shipped, although some have been provided with a free month of Amazon Prime in an effort to make up for the blunder. To make matters worse, representatives of Amazon claim that none of the orders will be delivered on-time due to a widespread inventory problem, yet some Amazon users have reported receiving their orders today.

Many gamers with Amazon Prime subscriptions have been enticed into pre-ordering their games through Amazon to secure its exclusive 20% Prime discount on pre-ordered and recently released games. However, users have placed their orders under the promise that they can expect to receive the game on the day of its release. Many are also feeling upset that Amazon provided no warning that this was going to occur, so players were left unable to cancel their orders and make plans to pick up the title elsewhere.

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Unfortunately, Amazon has developed a track record of letting down players who have pre-ordered games and consoles. Amazon mistakenly released a pre-order page for a Black Friday-exclusive 3DS two days in advance, meaning that gamers who expected it to be available on Black Friday were instead met with a sold out notice. Destiny fans were also irritated by Amazon, as many didn’t receive a promised Iron Gjallahorn and a Gjallarwing Sparrow download code with their pre-orders of Destiny Rise of Iron. Like today’s pre-order flub, Amazon struggled to satisfy players in both of these scenarios, with explanations from customer service varying wildly, and only a limited additional stock appearing of the 3DS.

Chances are, a large number of Amazon Prime subscribers will consider refraining from renewing their subscriptions after today, or at least giving up on pre-ordering games they’re eagerly awaiting through Amazon again. If Amazon expects to appeal to the gaming community with pre-order discounts and Twitch bonuses for Prime subscribers, it will need to improve its track record and reputation first.

Mario Kart 8 Deluxe is out today exclusively for the Nintendo Switch.

Source: Polygon

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