Players who pre-ordered Halo 5: Guardians report that they are unable to play the new game, due to ‘too early’ to play errors and slow download speeds.
Halo 5: Guardians is easily one of the most highly anticipated games of the year and with critics mostly praising the game as well, it’s also one of the most well reviewed titles of 2015. But, unfortunately, many of those who have pre-ordered Master Chief’s newest adventure have now been let down, as their pre-order downloads of Halo 5 have been hit with a series of issues.
Would-be Halo 5 players have recorded their problems on Twitter and on the game’s official forums. One common issue seems to be slow downloads, as they say that, although their Xbox One is usually pretty swift when it comes to downloads, it’s taking an ungodly amount of time for them to download the 55GB game file (which includes a 9GB day one patch). Polygon‘s editors note that their download was only at 38% completion despite having been running for half a day.
Another prevalent issue is the ‘too early’ to play error message. Although Halo 5: Guardians should have been ready to play as soon as the clock struck 12:01AM EST, some players are being hit with the error several hours after that time. Instead of being allowed to play Halo 5 after they’d gone through the effort of pre-loading it, these players are being directed to the Xbox Store where, again, they were reminded that the game should have been playable at 12:01AM.
In terms of the game not working, a post on the official Halo Waypoint site suggests that the problems stem from a ‘stub file’ issue and that those who pre-ordered Halo 5: Guardians before September 21 and do not have Instant On enabled on their Xbox One will have downloaded the incorrect version of the game. In order to check to see whether or not they have the wrong file, players have to go to ‘My games & apps’ and then they have to select ‘Installed’ and then ‘Sort by size’; if Halo 5: Guardians‘ size is less than 40GB then it means that they’ve got the wrong version of the game and will have to delete it and reinstall it.
As for slow downloads, the reason behind that is less clear (though some have speculated that it’s just because of heavy server traffic) but the official Xbox support page also says that restarting the Xbox One console or cancelling the download and reinstalling the game should show an improvement in the download speed. Some users affected by Halo 5‘s pre-order troubles have said that this worked for them, so hopefully they can redownload quickly and take advantage of those launch day multiplayer playlists.
Did you pre-order Halo 5: Guardians? Have you been hit with these pre-order problems? Leave a comment and let us know.