Video game retailer GameStop reveals its plan for fulfilling customer pre-orders as the COVID-19 pandemic continues. The company has had to close GameStop locations as they are not essential but this has left many fans wondering what will happen to the games that they have put down deposits on.

In a post on the GameStop site, the retailer laid out two plans for fulfilling orders if a store is closed or if a store is open. If their local GameStop is open, getting a pre-ordered game isn't difficult. Those who have pre-paid in full can use GameStop Delivery@Door to get their game though they must call first so that an employee can meet them there. The retailer has also limited store hours meaning that gamers have fewer hours to get their pre-orders.

RELATED: GameStop Planning Something Special for PS5 and Xbox Series X

Those who have only put down a deposit can also use Delivery@Door though they'll have to pay with a chipped credit card or GameStop gift card as cash, debit cards, and non-chip enabled credit cards cannot be accepted for safety reasons. Weirdly, this means that GameStop's own credit card will not be accepted as a form of payment on game pre-orders.

Things are bit more difficult if the local GameStop has closed. Those who have put down a deposit on a game but haven't fully paid for it will get an email allowing them to get a virtual gift card so that they can buy the game online. Those who have paid for a game in full will get an email about how to get their game shipped to them.

While this plan for fulfilling GameStop pre-orders does sound good, many gamers have begun to complain about the system. Several say that they haven't been sent an email about getting their game shipped to them, prompting worries that they'll have to wait days to get it or that GameStop just won't give them the information. Gamers have had issues with the retailer before like when GameStop began cancelling Cyberpunk 2077 pre-orders and many seem to think that the company is again failing to fulfill pre-orders.

On GameStop's social media, some gamers are also suggesting that they will not buy their games from the retailer once its stores have completely reopened. The retailer has had financial issues and will be closing more than 300 stores this year as it tries to save money. However, if a huge number of gamers choose to buy new games and consoles like the PS5 and Xbox Series X from other retailers, it could make it much harder for GameStop to keep locations open.

MORE: 10 Fan-Made GameStop Covers That Are Too Hilarious For Words

Source: GameStop