Even with Bethesda already under investigation by a law firm for false claims, the Fallout 76 developer has another fight brewing on its doorstep. The gaming company advertised several bonuses as part of the Fallout 76 Collector's Edition, including 24 figurines, a power armor helmet, a map of Appalachia, a collectible steelbook, and a West Tek Canvas carrying bag.
However, those who elected to purchase the Fallout 76 Collector's Edition noticed one very strange change upon receiving it: the canvas bag was made of nylon, a far cheaper material than advertised. As seen below, the advertised bag and the shipped bag look nothing alike, but what some may consider worse is Bethesda's response to the situation.
When one Fallout 76 Collector's Edition owner reached out, a customer service representative claimed that the advertised bag was too expensive. Despite the $200 price tag, Bethesda (or the Collector's Edition's manufacturers) still needed to cut corners to meet costs. It's an explanation that makes sense but things were made worse because the Helpdesk went on to say, "we aren't planning on doing anything about it."
Obviously, Fallout 76 players are troubled by the bag material switch and this response. As of this writing, it's worth highlighting that Bethesda's website still describes the product as a canvas bag, with it only being changed to nylon when proceeding to the transaction.
All things considered, it's understandable why a number of Fallout 76 Collector's Edition owners would be upset over this blatant bait-and-switch marketing tactic. Bethesda has already offered player compensation following price cuts, but this is a different issue entirely. Presumably, those that purchased the Collector's Edition are among Bethesda and the Fallout franchise's biggest fans. To give them such a curt response is unlikely to go over well.
Fallout 76 is available now for PC, PlayStation 4, and Xbox One.