Activision Blizzard released Diablo Immortal just days ago, and it's already the target of controversy and review bombing with its microtransactions exceeding what many players are willing to pay. However, one Diablo Immortal fan that was fine with the microtransactions paid money to start a Clan only to reportedly be kicked out of it when making a simple mistake.

Reddit user Mrcaruthers recently posted their early experience with Diablo Immortal and their frustration with Clans costing money despite a Diablo Immortal mechanic automatically kicking players from these Clans. Many players continue to create Clans and explore the time period between Diablo 2 and Diablo 3 in Diablo Immortal with their friends. Some players, including Mrcaruthers, have opted to join the Shadow Lottery in an attempt to become a Shadow and join a Dark Clan in Diablo Immortal, but the Reddit user wasn't entirely aware of what the limitations were before making the transition.

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Mrcaruthers stated that they paid to start their own clan after leveling up in Diablo Immortal to reach level 30 and shortly afterward became a Shadow when a friend recommended the change. According to Mrcaruthers, becoming a Shadow immediately kicked them out of their Clan despite being its leader, and Diablo Immortal gave no warning or hint that such an important thing would be changed. As a result of this mistake, Mrcaruthers filed a ticket with Activision Blizzard, but the Game Masters were unable to assist the Diablo Immortal fan with their issue.

The Game Master responding to Mrcaruthers' ticket stated that the Clan and Dark Clan systems are separated and that leaving a Clan upon becoming a Shadow is an intended Diablo Immortal mechanic. The Clan will remain despite missing its leader, and the aforementioned Game Master let Mrcaruthers know that GMs are unable to refund Clan purchases due to in-game gold used in Diablo Immortal microtransactions being non-refundable. Mrcaruthers has expressed their frustration with having to pay to start a Clan just to pay more for a Dark Clan, though many Diablo Immortal players may not even join a Dark Clan due to the Shadow requirements.

Because Diablo Immortal players are essentially joining a new faction when becoming a Shadow, some players have pointed out that the game may simply be unable to mix players from different factions, a long-standing issue in World of Warcraft. Many Diablo Immortal players responding to Mrcaruthers post have recommended that Activision Blizzard add some sort of warning for players that wish to become a Shadow but aren't willing to leave their Clan because the quest chain isn't informative enough. Given its recent launch, it's likely that a pop-up will be created to prevent more cases that result in Diablo Immortal players losing progress.

Diablo Immortal is available now for Android, iOS, and PC.

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