It’s been a little over 24 hours since the Xbox One hit store shelves in North America, as well as a few additional territories, and the console has already moved more than 1 million units. However, amidst those reported 1 million current-gen consoles are a few bad eggs.
Reports have been popping up since launch of gamers who have discovered their shiny new Xbox One console is not working as intended. In fact, two of our own writers at Game Rant experienced such a problem.
While Xbox One hardware issues seem to differ from person to person, one of the more common problems centers on the console’s disc drive. More than a few gamers and even some news outlets are reporting that the disc drive makes a grinding noise anytime a disc is inserted and fails to read its contents. A bummer, to say the least.
Although it’s not unheard of for a launch of this size to have problems — if you’ll remember, the PS4 launch had its fair share of issues — but it’s hard to tell just how many gamers these Xbox One hardware troubles are affecting. Microsoft has released an official statement saying that only a small percentage of gamers are affected, but that’s no consolation to those who are unable to use the console.
Here’s the official statement from Microsoft:
“The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.”
The good news is Microsoft is working with Xbox One owners to get them a replacement console through their advance exchange program, but there’s no timeline yet for when those affected can expect said replacement. Since the console has only been on the market for less than two days, it might be better to go directly to your retailer and request a replacement, that way you can ensure you’re getting a brand new console and not a repaired one. This writer (bad disc drive) had to go through the return process with Amazon, and it was relatively painless. While another writer (HDMI connectivity issues) exchanged his in-store with no trouble.
As was mentioned, the hardware issues with the Xbox One are, according to Microsoft, only affecting a small minority. In other words, we’re not in Red Ring of Death territory, and hopefully we’ll never get there. Either way, we should likely hear more about the issues, and hopefully some potential fixes, in the next few days. For now, however, the best course of action is either to contact Microsoft support or your retailer — both should have a solution.
Have any of our fellow Ranters discovered their Xbox One console is broken? What has been your experience with trying to get a replacement?