Anyone that picked up a Wii U yesterday has likely run into the many launch day growing pains that seem to be affecting the system, including exorbitantly long load times and occasional freezing. Although issues like this are common in the current era of constant patches and updates, the sheer volume of gamers complaining about their brand new consoles is not the kind of press Nintendo needs just weeks from the holiday season.
Thankfully, Nintendo is not only aware of the issues, they have detailed a few fixes for some of the more serious problems plaguing owners of the Wii U. The most potentially damaging problem Wii U owners have been facing is the system freezing unexpectedly. Nintendo has given two solutions to assist anyone who runs into this:
- Reset your system by unplugging it from the wall for 10 seconds.
- Ensure your system is kept current with available system updates (How to).
Unplugging a running machine is very rarely sound advice, but for those that have encountered a freezing Wii U or have watched live streams of others dealing with this issue, it does seem to be the only solution to unfreeze the console.
The Wii U also suffers from long loading times both when launching games and within the games themselves. Nintendo does not have an immediate solution for this, but has responded to ensure their customers that they are working to speed the console up in the future:
“We are aware that users are experiencing load times when they launch or switch between applications. We are exploring ways to enhance features for consumers’ overall experience.”
It might be a vague answer, but it is better than nothing for the thousands and thousands of consumers that waited hours in line for their sluggish next generation console. Wii U owners also are faced with a huge system update upon plugging in the console that has been reported to take anywhere from an hour to over two hours depending on internet connection speed.
Despite the influx of threads in the tech support forums over at Nintendo’s website this week, the Big N has one thing to be thankful for: taking 45 seconds to launch New Super Mario Bros. U is way better than receiving a red ring of death. Check out the Wii U troubleshooting page to find answers to any other questions you might have about your new Wii U.
Follow me on Twitter @JacobSiegal.