If you thought that, with Mass Effect 3 set to release early next year, BioWare wasnâ€™t giving The Old Republic the full attention it needs, think again, as the developer has just positioned a 400-employee studio as the customer service center for the MMO. Located in Ireland (the first overseas location for BioWare) this service center was acquired over a year ago, but never had its true intentions revealed.
But now that The Old Republic has a firm release date â€“ a.k.a. gamers know it isnâ€™t just a pipe dream â€“ BioWare can begin talking about the nitty gritty of the MMO experience. What exactly this customer service center will be responsible for, whether it be simply a call center for subscribers or a monitoring center for bugs and glitches, we canâ€™t say, but 400 employees are clearly going to be might busy over the holidays.
Dr. Ray Muzyka, one of the co-founders of BioWare, also talked a little bit about the new customer service center, and its importance to making The Old Republic a standout MMO experience.
“MMO launches are complex, and we are determined to set a new standard for a high quality, stable, smooth launch for our fans. Our new BioWare facility and team in Galway is critical to ensuring we deliver on that goal. Weâ€™ve got a solid base of people here already in Galway.”
Itâ€™s definitely been a long time coming for The Old Republic and itâ€™s good to finally begin to talk about the important nuts and bolts that keep an MMO going. Weâ€™ve spent so much time wondering whether or not the title would hit its promised 2011 release date that thoughts of how BioWare plans to deal with a huge install base never really crossed our minds.
But now we know that BioWare is taking huge steps to ensure that subscribersâ€™ questions are answered and their issues are resolved. There’s nothing we want to see more than The Old Republic come out of the gate as a huge success.
How do you feel about BioWare opening a 400-employee customer service center for The Old Republic? Do you think that BioWare will be able to create the type of MMO experience the fansâ€™ anticipation deserves?
Star Wars: The Old Republic releases December 20, 2011 for the PC.