Sony Talks Trophies, Cloud Saves, and Compensation for PSN Outage

Published 3 years ago by

PlayStation Network Sony Compensation Outage Trophies Cloud Saves

When the PlayStation Network suffered a data breach due to hackers, Sony was initially very quiet about what exactly had occurred. In the last few days, Sony has done an about face, and has been making an improved effort to communicate with its customers.

With Sony’s PSN network being rebuilt to better protect users information, many users have wondered how this process could affect their trophies, PlayStation Plus cloud saves, and their friends list. Senior Director of Corporate Communications & Social Media, Patrick Seybold posted another Q & A to the Official PlayStation blog to address these issues:

Q: Will our download history/friends list/settings be affected by the PSN downtime?

A: No, they will not.

Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes?

A: These trophies are intact and will be re-synched when the network is once again operational.

Q: Will my PS+ cloud saves be retrievable?

A: Yes, once PSN is restored.

This is definitely good news for gamers and Sony as the loss of these features would have certainly caused a lot of outrage among the PSN community. Seybold also addressed whether those subscribers of DC Universe Online and Free Realms would receive any compensation for the unavailability of these titles:

A: From Sony Online Entertainment: “We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages. To thank players for their patience, we will be hosting special events across our game portfolio. We are also working on a “make good” plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums.”

Lastly, one of the more divisive issues amongst users is whether Sony will offer any compensation for the PSN outage. Seybold doesn’t get into specifics, but it appears that PSN account holders will receive something for their inconvenience:

Q: Will there be a goodwill gesture for the time we haven’t been able to utilize PSN/Qriocity?

A: We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online.

Sony has not yet commented as to whether it will be voluntarily offering any additional compensation for the recent loss of personal identification information. The gaming giant may wish to consider some sort of remediation program in order to head off the current class-action lawsuit filed in California and other possible government investigations.

PS3 owners, are you relieved to hear that your PSN settings will return intact? What do you think is fair compensation for the time period that PSN was unavailable?

Source: PlayStation.Blog

TAGS: DC Universe Online, Free Realms, PlayStation Plus, PS3, PSN, Sony

15 Comments

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  1. Im relieved yes my hard work on my ps3 system will be intact.

  2. I like this new direction they are taking. Now if only PSN were back up.

  3. I just hope that credit card details aren’t stolen. Wonder if Sony will compensate for that.

  4. Patience is a choice, it’s funny that they assume we have one. Sure PSN is down, and it pisses me off, but I’ll just have to deal with that and find something else to do until it’s back up.

  5. they should provide PS+ for those who are affected by this, or at least free DLC for a couple titles they own.

    • This could be nice DLC new Black Ops maps come out soon…

  6. in addition, make it so people can chat to others who are in a different game who are on their friends list just like XBOX Live :)

  7. If my info was taken or if my gaming is messed up i want something for that.. But other wise i could care less….. i just want psn back.

  8. Got to have my Ops…. :)

  9. They should give us a free game of our choice.

    Or maybe like 20$ store credit or something.

  10. look psn is down been like 2 weeks now im getting mad playstaion without online wats the point just bought socom 4 and mortal kombat but once again just after buying games psn goes down and i sit here every hour or 2 checkin to see if it back up after a week i hear monday nite or tues YAY I GET HAPPY then the next day i hear proly gunna be another week :( bummer back to work there goes my two games and last two weeks of vacation not to mention $120 worth of games bought day or 2 b4 it went down IF IT NOT UP AND RUNNIN SOON IM GOIN TO X-BOX I NO IT WILL BE A BIG SACRAFICE BUT IM NOT GUNNA WAIT FOREVA wouldn’t be so bad and get me mad but if i new was gunna be this long i woulda got diff games lol

  11. I have a xbox and they are experiencing the same problems so buying a xbox is not going to help the problem. I support PS3 because i have played PS and PS2 and i loved it!! I like the PS3 and love the games, It is a Awesome system. The customer service is much better than Xbox 360. I love that PS3 does not charge for the Online Gaming as Xbox does, their prices are just a little high for people that can’t afford it. I think as a payment for down time should be $20 in store Credit. Can’t Wait till it is back up and running i would Love to play some Uncharted 2 right now!!!

  12. Im very glad to hear that all my stuff is not going to be at risk. I think as fair compensation, all psn users should be allowed to get atleast 1 free dlc item, or something like that. That would be cool. ^-^

  13. @hardcore_gamer Stop whining ya cry baby, I’ve been playing single-player offline games for these past two weeks and I hate that PSN is down, but just because it’s for two weeks, hell maybe even three weeks, doesn’t mean I’ll wuss out and go to Xbox 360. Your name is hardcore_gamer, pfft as if, hardcore gamers don’t whine when the internet is down.

  14. Thx for ur up date we need more ppl lik u

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