‘Deus Ex: Human Revolution’ Update for PC; GameStop Issuing Apology Gift Cards

Published 3 years ago by , Updated February 10th, 2012 at 8:49 pm,

Deus Ex: Human Revolution Update for PC and GameStop Issuing Apology Gift Cards

It’s been a troublesome week for Deus Ex: Human Revolution: there’s been issues with distribution at retailer GameStop to the point that the PC version was taken off the shelves, even amidst raving reviews. While not all games are without their flaws, it seems that some PC gamers have found a few bugs in the title. Not to worry though, as an update has been quickly dispatched to solve the problem.

Human Revolution on the PC may be the best choice in terms of gameplay, yet with the issues that some gamers have seen on their PC… it might now have felt that way. Issues included startup crashes, delayed loading times (some of which could take as long as 15 minutes), overly sensitive control schemes, and twitchy running – leaving some players feeling as if the PC may have been the wrong way to go.

Thankfully Square Enix has put out an update to solve mod of the PC issues. This will make things like playing the game more enjoyable, along with deciding who’s side you’re on: humanities or evolution.

Plus, if you’re one of those people who got short-handed by GameStop earlier this week, and didn’t receive their OnLive coupon – then you’re two-times a winner. As it turns out, GameStop is offering a $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase promotion for any PC gamers who were affected. The $50 gift card replaces the OnLive version of the game, while the “Buy 2, Get 1 Free” seems to be a much needed olive branch – after the company’s PR nightmare.

Purchasers wanting to receive their coupon and gift card will simply have to bring in a copy of the incoming email (that will look similar to the one below), along with their receipt. We strongly recommend patience, as this email just went out and the procedures will take a little bit of time to get organized.

“Dear GameStop customer,

Earlier this week, GameStop removed a competitor’s coupon from standard edition PC versions of Deus Ex: Human Revolution, a recent release by Square Enix. We were not aware that the product box would contain this competitor’s offer. We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry.

For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from GameStop.com and present it to a Game Advisor.

Paul Raines
CEO, GameStop”

So, to recap: a new patch to fix those pesky PC bugs, GameStop is trying to fix their woeful wrongs, and everything is right in the world. It makes you wonder: are the people who picked up the console versions feeling a little left out?

Deus Ex: Human Revolution is available now for the Xbox 360, PS3, and PC

Source: Steam

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TAGS: Deus Ex Human Revolution, Eidos Montreal, OnLive, PC, PS3, Square Enix

  • Cyryl

    Hehehe… Nice. Everyone wins here.

    Gamestop still wins and keeps their business in THEIR store and away from the competitor. The gamer is none the worse for the wear here, either. They’re getting one hell of a break there.

    I’d hit that. 😛

  • Derek K.

    I bought the Augmented edition. Am I out of luck?

  • Nick

    They made the right choice.

  • Ops31337

    an excellent response which should quell any hand wringing for them and their loyal customers

  • Jeremiah

    I bought this for xbox and still didn’t get any of my dlc or anything, but I guess that doesn’t effect me. Gamestop has permenantly lost a customer.

  • Deunan

    Not an excellent response at all. Let’s face it, they got caught red handed. They were hoping not to get caught at all, and in anticipation they had prepared a canned response that basically said FU to all consumers that purchased through GameStop,until the media named and shamed them, the legality of fraudulently selling opened packages as new was raised, and the game publisher put pressure on them as well.

    The only reason they did what they did now is because they were caught and were worried about the substantial civil and criminal liabilities involved for what they did. It has nothing to do with any concern for the consumers. Zero, zip, nada. If they really did care they wouldn’t be restocking their shelves with a version with no coupon and no added value to make up for the loss of the coupon but that is simply SOP for GameStop.

    This is nothing new for GameStop. It’s business as usual for them and the most sensible thing for the entire gaming community to do is to stop giving patronage to GameStop and drive them out of business.

  • Sean “Blackjoker” P

    So instead of just giving away the free trial off that really wouldn’t effect GS at all they are not giving away pretty much 90% of the money you spent on the game to buy 2 used games and get the 3rd one free. When honestly it be cheaper for gamestop to just give the PC gamers the coupon. That is only a trial of square enix’s onlive streaming game. When Gamestop is also going into that field. I like the idea that they are repaying the costumers who didn’t cancel there order. But at the same time. Is it me or has the gaming industry fallen off the tree of logic. But still Its good to see a company give something up for there crappy call.